Be careful what you say around Teresa. Where others are known to be great speakers, Teresa has a reputation as being a great listener. Whether it’s professionally or personally, Teresa believes that listening is the key to success.
She spent many years in the hotel and hospitality industry, working for both Marriott and Hilton. She’s spent a LOT of time with companies and their events and conferences. Time and time again, she saw the strain and pressure it put on the clients. They needed help! And admitting that you need help, is the first step to recovery.
After having spent many years of experience as a hotel/hospitality professional for Marriott and Hilton; and, as an executive in the creative and full service production industry, Teresa saw a need to help Marketing Departments, Meeting Planners, Event Directors, and Creative Directors and all those people that get stuck with jobs they weren’t hired to do — these are all the people FiveStar is in cahoots with. What most people consider a nightmare – public relations, logistics picking out all of the brown M&M’s before the next big act takes the stage — is just another day’s work.
The reality is, everybody has their job to do. FiveStar Hospitality does the rest, allowing people to focus on what they are supposed to.
In 2009, Teresa was contracted to re-open and transform all marketing and operations for 14th century Bed and Breakfast while helping to market and manage the Festivals of Musique that took place at the Chateau Loire in the Loire Valley of France. She succeeded in establishing and maintaining all operations including service, sales and marketing.
FiveStar Hospitality has a strong background in worldwide public relations; marketing; account development; strategic planning; logistical expertise; and, international conference and trade show planning/executing. Her clear understanding of the different marketing cultures in North America, Europe and Asia is an advantage to any organizations objectives.
Some of the experience Teresa brings to the table encompasses several organizations and non-profits such as South Florida, House of Hope, Work Activity Center for Disabled Adults; Association w/ The NFL Super Bowl; Microsoft; SOLLE Naturals; Adobe; Gartner; Morinda/Tahitian Noni; Eddie Bauer; Outdoor Retailers among many others and is a designated CHSP. Teresa is currently a member of CMCA. Teresa is currently a member of CMCA and is a previous member of EWI, CEMA, PCMA, MPI and UITA.
Grew up on a ranch … entrepreneurial roots
Five foot-two … small but mighty (Thanks God)
Married her best friend (Phil) who just so happens to have a few awesome skills! Voted Best Eye Dr. on planet earth, flair for occasional humor and yes, best car dancer she’s ever met (sure makes road trips more fun)
Loves ballet … Running … Dedicated workouts … Fashion sense? European, bien sur!
International flair. Thai. Sushi. World music of course; Christian Worship, Amos Lee, Sophie Milman, Amel Larrieux (who?), India Airie
Global lady. North America; sales, marketing, hotels, destination management. France; Re-opened fourteenth-century Bed and Breakfast transformation
Mixed family consisting of six beautifully diverse children
Has the coolest dog on planet earth; Sir Princeton
Left Europe for Florida where FiveStar Hospitality came back to life in North America in 2009
VP of Operations and Project Management
Lon brings more than 25 years of corporate branding and communications experience to the Five Star team. Lon graduated with a Bachelors of Communications degree from Brigham Young University where he worked as a sports anchor and reporter. He founded Magnum West, a successful event and production company in 1995. He sold Magnum West to TBA Global Events, where he remained in the position of Creative Director. In 2005, Lon joined with two partners to found another innovative and progressive event and production company, Phase 4 Productions, where Lon served as President and CEO. Lon has been a key player in developing a number of customized marketing campaigns. His ability to consistently produce top-quality corporate events, marketing initiatives and award winning videos earned him a number of loyal clients throughout the U.S., including Intel, Fox Entertainment, Boston Scientific, Mead Johnson, eBay, Nature’s Sunshine Products, JP Morgan Chase, Novell, Salt Lake City Corporation, AlphaGraphics, Solgar, Hearst Publishing and the Tostitos Fiesta Bowl.
Of all Gretchen’s experiences or personal qualities that make her such a valued asset at FiveStar, what she is most proud of, she might tell you is her ability to travel to any destination in the USA or one of the nineteen countries she has visited packing no more than carryon luggage. This is emblematic of Gretchen’s philosophy of knowing your destination, choosing wisely, and strategically tucking a lot of glamour into otherwise unnoticed spaces. Travel, as well as events, is one of Gretchen’s favorite things not only to do, but to plan.
Gretchen was bitten by the travel bug as a teen, compelling her to discover her home away from home, France, during a year abroad as a Rotary Youth Exchange Student. She remains fluent in French and applied her degree in international business and marketing in a public relations position for the EurAm Center on a subsequent residence in the Loire Valley, France. For the past seven years, she has been active in Rotary International as a Country Officer arranging similar experiences for students into and out of Monroe County.
But hospitality has been the cornerstone of Gretchen’s career and, really, her life. Beginning in the restaurant industry, Gretchen quickly found her groove in the gala and banquet world for charity fundraisers, corporate events and private family parties alike. She built on this experience during her college years while also putting herself though school as a massage therapist in a Marriott Renaissance Spa. She interned in the wine division of Wegmans Food Markets, Inc. during one of the company’s greatest periods of expansion. She has personally organized events ranging from PTSA school carnivals up to inception and implementation of the “Bucket List Gala,” along with her husband Mike, benefitting The National Center for Missing and Exploited Children on a strictly volunteer basis.
In her free time at home, Gretchen enjoys cooking for her family and volunteering at her children’s schools, but when the occasional free weekend opens up, you can bet she will be off discovering new destinations often inspired by a luxury hotel or a Michelin Star restaurant she and her husband have read a recent review on.
Gretchen’s vast experience coordinating travel – whether patched together on hotel and airline points, privately chartered planes, or first class all the way – have well acquainted her with the many tricks of the trade. On any budget, she knows how to make the most out of every experience.